When to send a LOG (Android)

If the BrainHQ Android app is being particularly buggy and you've already contacted us for some basic troubleshooting options (uninstalling/reinstalling, rebooting your Android device), then sometimes we recommend you send us a LOG file. A LOG file contains data about your app that our developers can take a look at, in the event that basic troubleshooting options doesn't resolve the issue.

Please do not send a LOG file unless you have contacted our Customer Delight department first. In an overwhelming majority of cases, we are able to troubleshoot the problems without having to send a LOG.

In the event that one of our Customer Delight Specialists asks you to send a LOG, first navigate to the part of the BrainHQ app that is buggy. Once you encounter the bug, go back to the main landing page on the app and follow the instructions below:

1. At the landing page, tap the Menu icon at the top right corner.
   
2. Tap the "About" button in the menu screen.
   
3. Tap "Send Log", and then wait until you receive confirmation that the log has been sent.