BrainHQ will run on most modern computers, web browsers, Apple mobile devices, or Android mobile devices. Here are the specifics:
We support the current version of Chrome, Firefox, Safari, and Microsoft Edge. Each of these web browsers automatically keeps itself updated, so you are likely to be using the current version as long as you have quit and restart your browser or your computer over the past week.
Microsoft is only offering support for Internet Explorer as part of their ESU program. The Extended Security Update (ESU) program is a last resort option for customers who need to run certain legacy Microsoft products past the end of support. BrainHQ is not a Microsoft product and it does not fall under the requirements for the ESU program, and as such IE is no longer compatible with BrainHQ. You may find more information about that on the Microsoft site here.
You can find instructions on how to download and install the browser of your choice here.
When using BrainHQ on the web, you need to be connected to the web at all times, through your computer’s WiFi or wired network connection. For advanced users, you can also connect your computer to a cellular network through a hotspot, and BrainHQ will work over this connection. Please note that the exercises will load more slowly over a slower internet connection; however, once they have loaded they will run as quickly as over a normal internet connection.
Computers & laptop operating systems
If you are using a Windows computer, we support the current versions of Windows that Microsoft supports. Currently, that includes Windows 10.
Please note that Microsoft offers limited support for Windows 8, and support for Windows 7 computers ended in January 2020. You can read more about Microsoft’s support policies here. If you are running Windows 7 or 8 we recommend that you update to Windows 10, so your operating system is secure and receiving the latest security updates. You can learn more about how to upgrade to Windows 10 here.
That being said, it is likely that BrainHQ will run in web browsers on Windows 8 as long as you are using a supported web browser (see above). In particular, if you are using Windows 8, we suggest you install the Chrome web browser (which runs on Windows 8), and run BrainHQ using Chrome.
If you are using a Macintosh computer, we support the current version of Mac OS X and the previous version. If you are using a Macintosh computer, we support the current version of Mac OS X and the previous version. Right now, that means we support Mac OS X Big Sur (macOS 11) and Catalina (10.15) and Mojave (10.4). With Mac OS X Big Sur having launched in late 2020, we no longer support Mac OS X Mojave or High Sierra. You can check which version of OS X you are running by following these instructions.
Updates to Mac OS X are free, and we recommend that you run the most current version of Mac OS X, so your operating system is secure and is receiving the latest security updates. You can learn how to update your Mac OS X operating system here.