What to do if BrainHQ won't play sound on your computer

Fixing sound on your computer can sometimes be tricky because there are so many places where sound could stop working. This article will take you through the different steps that could help fix the problem.

First check to make sure your sound device is plugged in. If you have headphones or speakers, make sure the cable is connected. If you have internal speakers, like on a laptop, then move on to the instructions below.

Next check to see that the volume is turned up. Many different devices have different volume controls, so you may have to hunt around for yours. Turn it up little by little so you don't turn it too loud.

• System Preferences for Mac
  Check your computer's sound in your system preferences. Go to the Apple icon, select "System Preferences," select "Sound," and look for "Output Volume." Click on the slider button several times. If you don't hear any sound, then your computer is having trouble emitting sound, and you need to find a fix for this.
• System Preferences for Windows 8 or Windows 10
  Check your computer's sound in your system preferences. Move your mouse to the upper right hand corner of the screen and then bring it down to click on Search. Type in "Adjust Sound Volume." Select "Adjust Sound Volume." Click on the slider bar to raise or lower the volume. If you don't hear any sound when you do this, then your system configuration needs to be fixed to support sound.
• System Preferences for Windows 7
  Check your computer's sound in your system preferences. Click on the "Start" button in the corner, or press the flag key on your keyboard. Click on the "Control Panel" button and then the "Hardware and Sound." Next click on "Sound and then click on "Adjust Volume." Click on the slider bar to raise or lower the volume. If you don't hear any sound when you do this, then your system configuration needs to be fixed to support sound.
• System Preferences for Windows Vista
  Check your computer's sound in your system preferences. Open your start menu by clicking the Start button in the corner, or by pressing the flag on your keyboard. Then click on "Control Panel" and then "Hardware and Sound." Next click on "Audio Devices and Sound," and finally "Adjust System Volume." A slider bar should appear. Click on the slider bar to raise or lower the volume. If you don't hear any sound when you do this, then your system configuration needs to be fixed to support sound.