If you've been sent a gift subscription and need help redeeming it, check out this article instead.
Once a gift is purchased, the gift will sit in your account inventory until it has been redeemed. You can send the gift subscription via email, or you can print out a gift certificate. If you email the gift subscription, the recipient will need to follow the instructions in the email in order to redeem the gift and start training.
To email your gift subscriptions, please do the following:
- Go to www.BrainHQ.com
- Log in, if you are not logged in, by clicking "Log In" in the upper right-hand corner of the webpage
- Click your name in the top right corner of the screen and select "Profile" from the drop-down menu
- Scroll down to the "Gifts" section. You can manage your gifts there.
Gifts that you have purchased will appear, you can send them to people by clicking on the "Send Now" button. A prompt should appear asking for the recipients name, email address, and there's space to include an optional message for the recipient.
You'll know the gift has been sent when a prompt appears, reading "Success!"
If the recipient doesn't receive a message within 24 hours, suggest they check their spam folder. If it's not in their spam folder, you can try resending the gift subscription from your account page.
To print a gift certificate, please do the following:
- Go to www.BrainHQ.com
- Log in, if you are not logged in, by clicking "Log In" in the upper right-hand corner of the webpage
- Click on the "Account" tab at the top
- Scroll down to the "Gifts" section. You can manage your gifts there.
Gifts that you have purchased will appear, you can print a gift certificate by clicking the "Print Gift" button.
When you click on the print button, another prompt should appear so that you can print the certificate.
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Note: Gift subscriptions do not have a "use-by" date. This means you can purchase gift subscriptions ahead of time and hang on to them until you wish to send them. If you wish to send a gift subscription on a specific day, then you'll need to log on to BrainHQ on that day to send the gift.
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