Why am I getting an error message when I try to register?

When you try to sign up for a BrainHQ account, do you get an error saying “It looks like you already have a BrainHQ account”? 

Or if you are on the app, the notification will look like this:

This means an account already exists in our system using the email address you entered. Each account has to have a different email address. Try logging into your pre-existing account, or use a different email address to create a new one. 

If you think you have an account but don’t remember your password, please refer to this article to reset it: How do I reset my password?

Still have questions?

As always, if you have any remaining questions don’t hesitate to submit a request and our customer delight team will respond shortly. Just click here: help form.