How do I reset my password?

Forgot your password?

In this article we will go over the following:

• How do I reset my password?

• Why didn’t I get my password reset email?

   

How do I reset my password?

If you can’t log in, we recommend that you try resetting your password.

1. Enter your email and hit continue. (If you are on the Apple or Android app, you can tap set new password without entering your email address.)
2. Click set new password under password field.

3. Enter the email address you use for BrainHQ and click send.
4. You will now receive an email. The subject line should read “BrainHQ Set New Password.” (If you did not receive an email, refer to “Why didn’t I get my password reset email? below.)
5. Once you have opened the email, click the button that reads Set a new BrainHQ password.
6. This link will open our website and ask for you to enter a new password. Choose a new password and click submit.

You have now reset your password! You should now be automatically logged in.

Why didn’t I get my password reset email?

If you do not receive this email there are a few possible explanations:

• The email was sorted automatically into your email spam or junk folder. Try searching BrainHQ in your email and see if it comes up, or check the spam or junk folders for the password reset email.
• The email address that was submitted may have been misspelled. If an email address is off by even one character, the email won't be sent. Go back to the BrainHQ website and try sending yourself another password reset email.

• The email address that was submitted doesn't match the one we have on file. If you have multiple email addresses, try requesting passwords for your alternate email addresses to see which one is tied to your account.

   

Still have questions?

As always, if you have any remaining questions don’t hesitate to submit a request and our customer delight team will respond shortly. Just click here: help form.