If you purchased a subscription through the BrainHQ app, sometimes the app doesn't update with your new subscription information right away. 

Try logging out of your account and then logging back in. If your subscription still hasn’t been processed, then you can try to restore/recover your subscription in the app.

Here's how to restore your subscription:

1. Log in to your BrainHQ app
2. Tap on the menu icon that looks like three lines in the upper right hand corner.
3. Tap about.
4. Tap Restore Subscription or Recover Subscription.

If it is still not showing your subscription and you can’t access the full suite of BrainHQ exercises, please forward a copy of your subscription receipt to us at support@brainhq.com.  

Still have questions?

As always, if you have any remaining questions don’t hesitate to submit a request and our customer delight team will respond shortly: help form