What is your refund policy?

In this article we will go over the following:

• What is the refund policy?
• How do I get a refund?
• Can I get a refund on purchases made through the iOS or Android app?

What is the refund policy?

BrainHQ has a 30-day refund guarantee! Although we at Posit Science believe that everyone can benefit from training with BrainHQ, sometimes life can get in the way. If you purchase a BrainHQ subscription through our website (not the app) and find that it isn't working out for you, just let us know within 30 days of your original purchase date and we'd be happy to assist in issuing a refund.

If you would like to return to BrainHQ again in the future, no problem! All of your progress is saved to your account. At any time you can resubscribe and pick up your training right where you had left off.

How do I get a refund?

The best way to get a refund is to contact our Customer Delight team through our help form. Please be sure to include the email address you used to register for your BrainHQ account. A transaction ID would also be helpful (this can be found on the receipt emailed to you), but it's not required.

Can I get a refund on purchases made through the iOS or Android app?

Our 30-day refund guarantee does not include purchases made through our iOS and Android apps. Subscriptions that are purchased through the iOS apps are handled by Apple via the App Store, and subscriptions that are purchased through the Android app are handled by Google via the Google Play Store, so any refund requests will need to be made through the app store following the store's refund policy.

If you need assistance contacting Apple or Google please reach out to us through our help form and we are happy to forward you the steps for contacting their support teams.

You can find Apple's terms and conditions on refunds at: http://www.apple.com/legal/internet-services/itunes/us/terms.htm

You can find Google Play Store’s refund policies at:

https://support.google.com/googleplay/answer/2479637?sjid=14196765094676174579-NC

Still have questions?

As always, if you have any remaining questions don’t hesitate to submit a request and our customer delight team will respond shortly. Just click here: help form.