If you are already a registered BrainHQ user, you can go to https://aetna.brainhq.com/ and log in to your preexisting BrainHQ account in order to apply your Aetna membership to your account. You should see a message similar to this one appear on the site:
From this form you can submit your Aetna Member ID, and your account will be converted to an Aetna BrainHQ account. Your Aetna Member ID number can be found on your Aetna membership card (example below):
If you have recently purchased a personal subscription to BrainHQ or if you're having trouble applying your Aetna membership to your BrainHQ account, please contact us! We can be reached via email at firstname.lastname@example.org or by phone at (888) 845-0565 for further assistance. Our office hours are Monday thru Friday, 7am-4pm pacific.