If the BrainHQ app is being particularly buggy and you've already contacted us for some basic troubleshooting options (uninstalling/reinstalling, rebooting your iOS device), then sometimes we recommend you send us a LOG file. A LOG file contains data about your app that our developers can take a look at, in the event that basic troubleshooting options doesn't resolve the issue.
Please do not send a LOG file unless you have contacted our Customer Delight department first. In an overwhelming majority of cases, we are able to troubleshoot the problems without having to send a LOG.
In the event that one of our Customer Delight Specialists asks you to send a LOG, first navigate to the part of the BrainHQ app that is buggy. Once you encounter the bug, go back to the landing page and follow the instructions below:
- Start at the landing page:
- Tap the icon in the top right corner of the screen to display the menu:
- Tap the "About" button on the left side of this menu:
- Tap "Send Log", and then wait until you receive confirmation that the log has been sent:
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